Connection problems
Bad call quality, number not reachable
Sparruf is constantly striving, to offer you the best voice quality possible at a competitive price.
Should you ever experience a problem, please provide us with feedback as soon as possible.
You can send us an email to Service@sparruf.de or
call us at
The following information is helpful to us:
- Your phone number
- The phone number you want to reach
- Date and time of your call(s)
- When did the problem first occur?
- Do you experience the problem everytime or only some of the time?
- Please provide a detailled description of the problem, for example:
- Call could not be set up
- Calls are charged, but there is not connection
- bad voice quality, e.g.
- (strong) echo
- (long) delay
- (strong) noise
- (strong) distortion
- the called party can not hear me
- I can not hear the called party
Your information will help us to make Sparruf even better and more reliable.
