I can't get it to work

So far, we could help everyone

Sparruf is very easy to use. If something doesn't seem to work, check for the following common problems:

Caller ID is deactivated

In order to use Sparruf, you must transmit your caller id. If your caller id is restricted, you will hear the following announcement:

In order to use Sparruf, you must transmit your caller id.
Please change the settings of your mobile phone
Alternatively, you can predial *31# in front of the number you want to reach.

Simply activate caller id for your telephone. Alternatively, you can also dial             in front of the number you want to reach.

Thus, to reach Sparruf you dial                                     . . .
followed by the number you want to call.

I only hear a busy signal

Some phones and operators do have problems with dialling very long numbers. Dialling numbers with more than 19 or 20 digits, you hear a busy signal or see a message such as "Not allowed" or "Denied" on your display. If that is the case, please use the pause function of your mobile phone or set up speed dial numbers.

I hear "The number you have dialled is incomplete"

Some phones and operators truncate very long numbers so that the dialled number is cut off after 17, 19 or 20 digits and only an incomplete number is transmitted to Sparruf. If this is the case, you will hear the following announcement:

"The number you have dialled is incomplete. Please re-enter the number you want to reach followed by the hash key." Please enter the destination number again, followed by the hash key

Please enter now the destination number followed by the   -key, i.e. with out the Sparruf prefix 0355 4949. By the way, Sparruf remembers the numbers that you have called successfully and automatically completes known numbers if possible.

Alternatively, you may also want to use the pause-function of your mobile phone or set up speed dial numbers.

I have followed all your advice but still can't get it to work

If you have followed all our advice and it still doesn not work, then you should call us at 0355 4949 0190 or send us an email to Service@sparruf.de.

The following information is helpful to us:

• Your phone number
• The phone number you want to reach
• Date and time of your calls
• What did you dial exactly?
• When did the problem first occur?
• Do you experience the problem everytime or only some of the time?