Questions and Answers

"My work frequently takes me to Denmark. Is there a way to use your service there?"

"I spend a lot of time in the Netherlands and have a dutch prepaid card. I frequently have to call German mobile phones. Can I use your offer abroad to call for less?"

"I want to call cheaply from Croatia to Germany using a croatian prepaid card. Also, I would like to be reachable through a German landline number. What is the best solution?"

"My daughter wants to spend a year in Ireland. How can she best stay in touch with us and her friends?"

How to use Sparruf abroad

1. If you don't have a Sparruf account yet, you must register first. Dial, for example with your German mobile phone, 0355 4949 000.
   ⇒ Register now

2. Top up your account with enough credit
   ⇒ Payment

3. As a general rule: Do not use your German SIM-card when travelling abroad, but use a local SIM-card of the respective country instead. This is the best way to avoid the still very high roaming costs.

Outbound calls from abroad

While abroad, you can use Sparruf in the following ways:

International dial-in numbers

Sparruf provides free dial-in numbers in more than 30 countries. If you have a foreign SIM-card that allows you to call landline numbers within the visited country cheaply, using our dial-in number in that country, is usually your cheapest option to call while abroad. All calls originating through international dial-in numbers are charged as if they originated from within Germany. Calling German landline numbers will therefore only cost you 3 cents per minute (plus the cost of your foreign provider to connect to the Sparruf dial-in number).
⇒ International dial-in numbers

Callback

Add your foreign SIM-card to your existing Sparruf-Konto by dialling +49 355 4949 001 from that SIM-card. The callback function will then be automatically activated for that SIM-card. Please have your Sparruf account number and your Sparruf-PIN ready before you call.
⇒ Callback

Whenever you dial +49 355 4949 00, you'll hear the busy signal. Just hang up, so that Sparruf can call you back just a few seconds later. Pick up this call and enter the number you want to reach.

You can avoid having to enter the destination numbers, if you have previously configured speed dial numbers through the Sparruf website.
⇒ Speed dial

WebRuf

Whenever you can access the Internet, you can also initiate a call between any two numbers through the Sparruf website. That way, you can also be called on a landline number, for example in your hotel.
⇒ WebRuf

SMS-Call

You can also set up calls between any two numbers by text message.
⇒ SMS-Call

Inbound calls while abroad

Using Sparruf, you can conveniently receive all incoming calls on your foreign SIM-card or on a foreign landline number. Sparruf only charges the normal Sparruf rates for forwarding incoming calls to your foreign number. Roaming charges can thus be completly avoided.

How it works:

1. Get your own personal Sparruf landline number
   ⇒ Personal landline number

2. Before your departure, give your Sparruf landline number to your friends and colleagues. Alternatively, you can forward your mobile and landline phones to your Sparruf number.

   Note:
   To forward your mobile phone to your Sparruf number, you will require a Sparruf landline number from your city. Unfortunately, the free Sparruf number has too many digits and can therefore not be used as a call forwarding destination.

Intelligent call forwarding
3. Once you have arrived abroad, set up the intelligent call forwarding to forward all incoming calls to your foreign number
   ⇒ Intelligent call forwarding